Key takeaways
- Hiller Plumbing has 9,779 reviews and ranks #17; Doctor Drips has 475 reviews and holds #1. Review count does not determine position in Nashville's plumber Map Pack.
- The #2-ranked business has 19 reviews and no website listed on its GBP profile, yet holds a top-two spot in a competitive Tennessee metro.
- The three top-ranked businesses average 422 reviews; the 23 businesses at position 5 and beyond average 995 reviews.
- Ratings across the top 3 range from 4.9 to 5.0, while the full board spans 3.9 to 5.0. A sub-4.5 rating appears to be a real handicap.
- Two of the three top-ranked businesses have more than 100 reviews. The exception at #2 has 19.
Doctor Drips Plumbing holds Nashville's #1 plumber spot with 475 reviews. Hiller Plumbing has 9,779 reviews and ranks at position #17. The three top-ranked businesses in Cascade's tracking average 422 reviews; the 23 businesses at position 5 and beyond average 995. In Nashville's plumber Map Pack, review count does not determine who ranks.
Nashville's plumber Map Pack is not a review contest
The standard advice for local SEO goes something like this: get more reviews, improve your rating, and you will rank higher. Nashville's plumber data breaks that story cleanly.
The three highest-ranked businesses in Cascade's tracking (positions 1, 2, and 4) average 422 reviews. The 23 businesses at position 5 and beyond average 995 reviews. The businesses with fewer total reviews are occupying the top spots. Something else is determining position here.
The five businesses at the top
All figures come from Cascade's own point-in-time Map Pack captures for Nashville, Tennessee.
| Business | Position | Rating | Reviews |
|---|---|---|---|
| Doctor Drips Plumbing - Nashville | 1 | 4.9 | 475 |
| 24/7 Emergency Plumber Nashville | 2 | 5.0 | 19 |
| Jewell Mechanical, LLC | 4 | 4.9 | 773 |
| Mr. Rooter Plumbing of South Nashville | 5 | 4.9 | 512 |
| Maynard Plumbing Heating and Cooling | 5 | 4.7 | 1,438 |
Position 3 has no entry in Cascade's current tracking for this market.
The #2 business has 19 reviews and no website
That is the most important data point in this table. 24/7 Emergency Plumber Nashville holds the second position in one of Tennessee's largest metros with 19 reviews and no website listed on its GBP profile.
No website. 19 reviews. A top-two position in a competitive market.
This makes it plain that Nashville's plumber Map Pack is not being won through traditional organic SEO signals. Website authority, backlinks, page speed: none of those appear to be the deciding factor for the #2 position. What matters here is the Google Business Profile itself. The service area, the primary category, the completeness of the listing, and the proximity match to searchers are doing the work.
Why Hiller's 9,779 reviews do not move it out of #17
Hiller Plumbing, Heating, Cooling and Electrical has 9,779 reviews and a 4.8 rating. It ranks at position #17.
Lee Company has 1,617 reviews, a 4.7 rating, and ranks #16. Roto-Rooter has 796 reviews, a 4.7 rating, and also sits at #17. These are not small operations. They are established, well-reviewed businesses that are not winning on local relevance signals for this specific market.
What they likely share: service areas that stretch well beyond Nashville's core, GBP profiles optimized for coverage rather than local depth, and category setups that blend plumbing with HVAC and electrical verticals. Google's local algorithm rewards specificity and proximity. Review volume accumulated across a wide service footprint does not compensate for that.
Ratings across the board
The top 3 span 4.9 to 5.0. The full tracked board runs from 3.9 (Morton Plumbing, Heating and Cooling at position #18) to 5.0. A rating below 4.5 appears to be a real handicap in this market.
That said, a 5.0 rating with 19 reviews earns a #2 position here. Once you are above roughly 4.7, ratings alone do not separate you from the competition. Other signals take over.
Two of the three top-ranked businesses have more than 100 reviews. The exception at position #2 has 19. There is no hard minimum review count required to appear in the Nashville plumber pack based on this data.
What this means if you are a Nashville plumber not in the top 3
If you are stuck outside the Map Pack, running a review campaign is probably not the highest-leverage move. Businesses at positions 16 and 17 already have review counts that dwarf the top-ranked listings.
The more productive questions: Is your service area drawn tightly around Nashville, or spread across multiple markets? Is your primary GBP category set to Plumber, not HVAC contractor or electrician? Are there completeness gaps on your profile that competitors have filled?
See the full live Nashville plumber ranking to see exactly where every tracked business sits right now.
To see specifically what is holding your GBP back relative to the leaders, a free audit will show you the gaps across GBP completeness, review profile, service area setup, and market positioning.
For a deeper look at the signals that drive plumber rankings, see how plumber local SEO actually works.
All business names, positions, ratings, and review counts in this post come from Cascade's own point-in-time Map Pack tracking for Nashville, Tennessee. This is not third-party estimated or scraped data.
Frequently asked questions
Want this handled for you?
I run local SEO for service businesses (rank tracking, reviews, Google Business Profile, citations) from $1,000/mo, month-to-month. Start with a free, specific audit.
Get a free audit →See the plumbers playbook →